Frequently Asked Questions (FAQ)

How do I contact support?

You can reach us anytime by emailing socialathleticsmy710@gmail.com. We’ll get back to you within 48 hours.

What courier providers do you use?

Orders are shipped using [Your Courier Providers] for both domestic and international deliveries.

Has my order been shipped?

Once your order is processed and shipped, you’ll receive an email with tracking details. Orders are usually processed within 3-5 business days, unless stated otherwise.

How long will it take for my order to arrive?

  • Processing Time: 3-5 business days (5-7 business days during peak periods).
  • Standard Shipping: 5-7 business days.
  • You’ll receive an email with tracking details as soon as your order ships.

Do you ship internationally?

Yes! We ship to select countries using [Your International Shipping Provider].

Can I use a PO Box for my delivery address?

Yes, we can ship to PO Boxes via [Your PO Box Courier Provider].

What is your return/exchange policy?

We have a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, with tags, and in its original packaging.
  • You must provide a proof of purchase (receipt or order confirmation).
  • International orders are final sale and cannot be returned.

How do I return or exchange an item?

  1. Contact us at socialathleticsmy710@gmail.com to request a return.
  2. If approved, we’ll send you return shipping instructions.
  3. Ship the item back to [Your Return Address].

Items sent back without prior approval will not be accepted.

Are bundles returnable?

Bundled items can be exchanged for a different size (subject to availability) but are non-refundable.

How do exchanges work?

  • If you need a different size, request a return.
  • Once your return is approved, you can place a new order for the correct size.

When will I get my refund or store credit?

  • Once we receive and inspect your return, we’ll notify you of approval.
  • Approved refunds are processed within 10 business days to your original payment method.
  • If more than 15 business days have passed and you haven’t received your refund, contact us at socialathleticsmy710@gmail.com.

What if I received a defective or incorrect item?

  • If your item is damaged, defective, or incorrect, please notify us within 30 days of delivery.
  • Contact socialathleticsmy710@gmail.com, and we’ll guide you through the exchange process.