Frequently Asked Questions (FAQ)

How do I contact support?

You can reach us anytime by emailing socialathleticsmy710@gmail.com. We’ll get back to you within 48 hours.

How long does pre-order usually takes?

Pre-orders usually took about 3 weeks from the day we closed the order.

What courier providers do you use?

Orders are shipped using J&T Malaysia for domestic deliveries.

Has my order been shipped?

Once your order is processed and shipped, you’ll receive an email with tracking details. Orders are usually processed within 3-5 business days, unless stated otherwise.

What if I received a defective or incorrect item?

• If your item is damaged, defective, or incorrect, please notify us within 10 days of delivery.
• The item must be unused, unworn, with tags, and in its original packaging.
• You must provide a proof of purchase (receipt or order confirmation).
• Contact socialathleticsmy710@gmail.com, and we’ll guide you through the exchange process.

Items sent back without prior approval will not be accepted.