Refund policy
What is our return/exchange policy?
We have a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, with tags, and in its original packaging.
- You must provide a proof of purchase (receipt or order confirmation).
- International orders are final sale and cannot be returned.
How do I return or exchange an item?
- Contact us at socialathleticsmy710@gmail.com to request a return.
- If approved, we’ll send you return shipping instructions.
- Ship the item back to [Your Return Address].
Items sent back without prior approval will not be accepted.
Are bundles returnable?
Bundled items can be exchanged for a different size (subject to availability) but are non-refundable.
How do exchanges work?
- If you need a different size, request a return.
- Once your return is approved, you can place a new order for the correct size.
When will I get my refund or store credit?
- Once we receive and inspect your return, we’ll notify you of approval.
- Approved refunds are processed within 10 business days to your original payment method.
- If more than 15 business days have passed and you haven’t received your refund, contact us at socialathleticsmy710@gmail.com.
What if I received a defective or incorrect item?
- If your item is damaged, defective, or incorrect, please notify us within 30 days of delivery.
- Contact socialathleticsmy710@gmail.com, and we’ll guide you through the exchange process.